I've also tried fixing the registry which is a great way to get stubborn USB devices working again but this has failed also. Both devices point to the same location (the iPhone). Now iTunes does not start automatically for the same reason, so this is started manually after connecting the iPhone. If this device reports a Code 31 if it is not working, then Illass' solution above will apply. (2) "Universal Serial Bus controllers > Apple Mobile Device USB Driver": This is the generic data transfer device that iTunes uses. This is the error described by both me and coolytz_06. (1) "Portable Devices > Apple iPhone": This device states "This device is not working properly because Windows cannot load the drivers required for this device. There are two devices that the iPhone uses in Windows 7: ![]() ![]() but the disk drive element fails to show. I have just discovered the same issue with my iPhone 4S updated recently with IOS 7.1.1 which is specifically the iPhone happily works with iTunes for backup and syncing etc. Alas and unfortunately, Illass has not answered the question since iTunes is working OK.
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